Our new home! - Engraving Etc. Forum

<body> <h1>Full Version: <a href="https://www.engravingetc.org:443/archive/index.php?webtag=EE&msg=6338.20">Our new home!</a></h1><a name="a6338_20"></a><p><b>From: Stunt Engraver (DGL)</b> [<a href="lmessages.php?webtag=EE&msg=6338.20">#20</a>]<br /> 19 Mar 2007<br /><b>To: Cody (BOBTNAILER)</b> [<a href="lmessages.php?webtag=EE&msg=6338.19">#19</a>] 19 Mar 2007</p> <div class="quotetext" id="quote"><b>quote: </b></div><div class="quote">We also had some disagreements on what "quality" meant.</div><br /> <br /> Cody,<br /> <br /> That statement shouldn't have brought a <i>knowing </i>smile to my face, but I've just recently had a couple of situations with people (separate companies) I use for laser engraving and silkscreen services.<br /> <br /> We seem to have a different opinion of what <i>paying attention to detail</i> and <i>expedient service</i> means.<br /> <br /> The first company (after missing 3 projected finish dates) silkscreened the wrong 3-color logo to 50 badge blanks and the second company didn't begin my job until I walked through the door, after I specifically explained that I needed to do a "Pony Express" stop and be on my way immediately.<br /> <br /> It wasn't necessary for me to have "the talk" with the screener. On his own volition, he's going to the ends of the earth to make sure my do-or-die deadline is met, including driving half way around SoCal to make it happen.<br /> <br /> The laser engraver won't be so contrite. I'm not sure if I'll even have the talk with him. Fortunately, I have a handful of other laser engravers at my service.<br /> <br /> Note: This incident was out of character for the silkscreener. The laser engraver has been showing an unbreakable pattern of missing deadlines, which (to his surprise) has taken a toll on his overall business.<br /> <br /> I don't have a zero-tolerance policy. "It" occasionally hits the fan for all of us. It's the measures we take to rectify an error that set us apart in business.<p class="edit_text">EDITED: 19 Mar 2007 by DGL</p> <hr /><a name="a6338_21"></a><p><b>From: Carl (CSEWELL)</b> [<a href="lmessages.php?webtag=EE&msg=6338.21">#21</a>]<br /> 19 Mar 2007<br /><b>To: Stunt Engraver (DGL)</b> [<a href="lmessages.php?webtag=EE&msg=6338.20">#20</a>] 19 Mar 2007</p> <div class="quotetext" id="quote"><b>quote: </b></div><div class="quote">Fortunately, I have a handful of other laser engravers at my service.</div><br /> <br /> A whole forum full! ;^) <hr /><a name="a6338_22"></a><p><b>From: Stunt Engraver (DGL)</b> [<a href="lmessages.php?webtag=EE&msg=6338.22">#22</a>]<br /> 19 Mar 2007<br /><b>To: Carl (CSEWELL)</b> [<a href="lmessages.php?webtag=EE&msg=6338.21">#21</a>] 19 Mar 2007</p> Carl,<br /> <br /> I meant locally, but you're exactly right! :-) <hr /><a name="a6338_23"></a><p><b>From: gt350ed</b> [<a href="lmessages.php?webtag=EE&msg=6338.23">#23</a>]<br /> 19 Mar 2007<br /><b>To: Cody (BOBTNAILER)</b> [<a href="lmessages.php?webtag=EE&msg=6338.1">#1</a>] 19 Mar 2007</p> All the best to you and Janna! Although we met you in Las Vegas a year ago at the Beach Party, we missed seeing the two of you this year in spite of the fact that you were in Vegas, as were we; just not at the Beach Party.<br /> <br /> Your store looks as though it is going to be first class. Great job!<br /> <br /> Our tenures in this business are about the same. We opened our retail store doors in August of 2003 after evolving into it from home for a couple of years prior.<br /> <br /> We too have recently expanded, although we did not have the luxury of starting with an empty set of rooms. Our store is one of four tenant spaces on the ground floor of a two-story building. Recently, we were able to rent one of the other spaces on the ground floor. Although it is not contiguous, it is accessed via a common no-public hallway. It serves as our new "backroom" for inventory storage and assembly. When we look at our stock on shelves similar to your storage, we cannot believe that most of it was once in our store behind a wall.<br /> <br /> Over the next couple of months, we will once again be doing a mini-remodel of our store in order to take advantage of the newly gained showroom space that was once storage area. Whoppee!<br /> <br /> Be sure to post more pictures as you get fully stocked. What you have so far looks really, really good. You should all be proud. <hr /><a name="a6338_24"></a><p><b>From: Cody (BOBTNAILER)</b> [<a href="lmessages.php?webtag=EE&msg=6338.24">#24</a>]<br /> 19 Mar 2007<br /><b>To: Stunt Engraver (DGL)</b> [<a href="lmessages.php?webtag=EE&msg=6338.20">#20</a>] 19 Mar 2007</p> <div class="quotetext" id="quote"><b>quote: </b></div><div class="quote">I don't have a zero-tolerance policy. "It" occasionally hits the fan for all of us. It's the measures we take to rectify an error that set us apart in business.</div><br /> <br /> Amen.<br /> <br /> We occasionally make mistakes on our items, and it's downright embarrassing to me. Fortunately, my customers don't get to see my mistakes. When they do, I am extremely humble....and make sure I do everything possible to make it right.<br /> <br /> I appreciate it when my customers give me that second chance to fix an error.<br /> <br /> That being said, we have never missed a deadline (knock on simulated-wood-paper-veneer). Some of my suppliers have cut me VERY close, but never over the line.<br /> <br /> We had "the talk" with our engraver in the beginning, hoping to avoid those issues. He's a fantastic guy, and he'd give you the shirt off his back if it would help you.....but he just didn't have the "eye" for quality that we needed.<br /> <br /> I'm certainly not opposed to giving someone a second chance (or third). God has been exceeding patient with me, so who am I to demand perfection from other people (I guess I still expect it)?<hr /><p align="center">Show messages:  <a href="lmessages.php?webtag=EE&msg=6338.0">1-19</a>  20-24</p> <h4><a href="lthread_list.php?webtag=EE">Back to thread list</a> | <a href="llogout.php?webtag=EE">Login</a></h4> <h6>© 2024 <a href="http://www.beehiveforum.net/" target="_blank">Project Beehive Forum</a></h6> </body>