Full Version: Slap in the Face Tropar
From: Bill (ALBILLBERT) [#1]
18 Apr 2006
To: ALL
Bill
EDITED: 18 Apr 2006 by DGL
From: Paul (JACKPETTY) [#2]
19 Apr 2006
To: ALL
Bill, I didn't try it to see if I'm where I'm supposed to be but I don't think Tropar would deliberately bypass one of their dealers. It has to be something as simple as a lack of updating or someone didn't put the right info in.....I'm not sure how companies do the locating but maybe they use a locating service.
I must say, Tropar has always been outstanding in my book and strives to please me.
Just my 2 cents. ;-)
From: logojohn [#3]
19 Apr 2006
To: Bill (ALBILLBERT) [#1] 19 Apr 2006
I really doubt many people will arrive at their site and bring you business.
There are at least 2 storefronts within 5 miles of us that sell at Tropar retail prices with FREE engraving but people don't find them. We charge .30 cents per letter and $8 per logo. We can't keep up with the work we get. Last I heard we were one of the biggest customers for this Tropar's location.
While there are many online low price sellers and even storefronts off the beaten path, most of our customers still take the simple way out and order from the most convenient, reliable place.
This week it killed me* to turn down a 500 piece $9000 order with a short deadline for one of the Tropar products. I didn't even have the time to try and outsource it. They called back 3 times after checking other places still wanting us to do it. Our short sighted absentee owner doesn't care that we could do much more with a second laser that would be half paid for with one order. . . and it isn't even the busy May period yet.
*killed me
I am disgusted by the business that is passed on for no reason while the
people in this forum are working their behind off to get started.
.
EDITED: 19 Apr 2006 by LOGOJOHN
From: Bill (ALBILLBERT) [#4]
19 Apr 2006
To: logojohn [#3] 20 Apr 2006
From: John (ICTJOHN) [#5]
20 Apr 2006
To: Bill (ALBILLBERT) [#4] Unread
Bill,
I tried your suggestion last night of filling out a request for a dealer near me, and got nothing.................yet.
From: Bill (ALBILLBERT2000) [#6]
20 Apr 2006
To: John (ICTJOHN) [#5] 20 Apr 2006
That was also a problem.. if a customer was looking for a dealer.. a slow response from them also is not good.. I think my request took 2-3 days.. but in all fairness.. I am not sure .. but longer than it should have
let me know if you get listed.. I am also going to check other vendors i deal with..
Bill
updating this post... I just got a call from Tropar's corp.. They did applogize and said.. that the way they did it was in need of change... but that he would look into making sure dealers in good grace are listed...
Hopefully this will help all tropar's dealers.. ... I am still going to check my other vendors.. better to be safe..
Bill
EDITED: 20 Apr 2006 by ALBILLBERT2000
From: Mike (SPACE_ENGRAVERS) [#7]
20 Apr 2006
To: ALL
At least you guys can get in the website dealer side...I tried to get in with the customer number they gave me and it says it's not valid...so I called and asked about it and they seemed like they didn't know what I was talking about...finally they gave me the same number I was using and when it didn't work said the site must be down...Still can't get on.
Mike
From: Cindy (CINDYM) [#8]
20 Apr 2006
To: Bill (ALBILLBERT) [#4] Unread
I tried it for RSOwens and was not referred to, even though there are only two shops in my area (I am one of them) who buys from RSO. I've been meaning to call them to check in to this, but haven't found time yet. If suppliers are going to have this referral service, they owe it to their vendors to have the info accurate. Saying 'whoops' isn't a good response when one of us stumbles on to what is going on.
Cindy M
From: BrianC (INKSQUIRTER) [#9]
20 Apr 2006
To: Mike (SPACE_ENGRAVERS) [#7] 21 Apr 2006
Mike,
Not sure if this applies to you but when I couldn't get on the site I was told to drop the "0" on the front of my number and it worked fine.
HTH,
From: Mike (SPACE_ENGRAVERS) [#10]
21 Apr 2006
To: BrianC (INKSQUIRTER) [#9] 21 Apr 2006
Brian,
I tried dropping the 0 and it didn't work...I think I'm just not in the system. When I get some time I'll have to look into it..
Mike
From: John (ICTJOHN) [#11]
21 Apr 2006
To: Bill (ALBILLBERT2000) [#6] 21 Apr 2006
Bill,
I did receive an e-mail from Tropar this morning, a day and a half later and the good news is......They referred me to ME!
It looks like it is a manual system, when Peter Iliara gets an e-mail message, he looks it up and replies to the message. I would think there would be an easy enough referral system from their data base.
But this is better than nothing for now. At least they show me as a dealer, not like RS Owens who like someone mentioned earlier, they don't show very many dealers, and of course, I'm not one of them. :-(