Full Version: Slap in the Face Tropar
From: Bill (ALBILLBERT2000) [#6]
20 Apr 2006
To: John (ICTJOHN) [#5] 20 Apr 2006
That was also a problem.. if a customer was looking for a dealer.. a slow response from them also is not good.. I think my request took 2-3 days.. but in all fairness.. I am not sure .. but longer than it should have
let me know if you get listed.. I am also going to check other vendors i deal with..
Bill
updating this post... I just got a call from Tropar's corp.. They did applogize and said.. that the way they did it was in need of change... but that he would look into making sure dealers in good grace are listed...
Hopefully this will help all tropar's dealers.. ... I am still going to check my other vendors.. better to be safe..
Bill
EDITED: 20 Apr 2006 by ALBILLBERT2000
From: Mike (SPACE_ENGRAVERS) [#7]
20 Apr 2006
To: ALL
At least you guys can get in the website dealer side...I tried to get in with the customer number they gave me and it says it's not valid...so I called and asked about it and they seemed like they didn't know what I was talking about...finally they gave me the same number I was using and when it didn't work said the site must be down...Still can't get on.
Mike
From: Cindy (CINDYM) [#8]
20 Apr 2006
To: Bill (ALBILLBERT) [#4] Unread
I tried it for RSOwens and was not referred to, even though there are only two shops in my area (I am one of them) who buys from RSO. I've been meaning to call them to check in to this, but haven't found time yet. If suppliers are going to have this referral service, they owe it to their vendors to have the info accurate. Saying 'whoops' isn't a good response when one of us stumbles on to what is going on.
Cindy M
From: BrianC (INKSQUIRTER) [#9]
20 Apr 2006
To: Mike (SPACE_ENGRAVERS) [#7] 21 Apr 2006
Mike,
Not sure if this applies to you but when I couldn't get on the site I was told to drop the "0" on the front of my number and it worked fine.
HTH,
From: Mike (SPACE_ENGRAVERS) [#10]
21 Apr 2006
To: BrianC (INKSQUIRTER) [#9] 21 Apr 2006
Brian,
I tried dropping the 0 and it didn't work...I think I'm just not in the system. When I get some time I'll have to look into it..
Mike
From: John (ICTJOHN) [#11]
21 Apr 2006
To: Bill (ALBILLBERT2000) [#6] 21 Apr 2006
Bill,
I did receive an e-mail from Tropar this morning, a day and a half later and the good news is......They referred me to ME!
It looks like it is a manual system, when Peter Iliara gets an e-mail message, he looks it up and replies to the message. I would think there would be an easy enough referral system from their data base.
But this is better than nothing for now. At least they show me as a dealer, not like RS Owens who like someone mentioned earlier, they don't show very many dealers, and of course, I'm not one of them. :-(