Full Version: Help from Earthlink customers
From: Harvey only (HARVEY-ONLY) [#8]
14 Mar 2007
To: BratDawg [#1] 14 Mar 2007
From: BratDawg [#9]
14 Mar 2007
To: ALL
So far, it seems to just be in the southeast but I'm hoping to narrow it down a bit more. It may be my only hope of getting them to find the problem. Seems like if it's not a widespread outage, the engineers in the Ivory tower can't be bothered.....
Of course one solution would be to simply go with a differsent ISP, but that doesn't help anyone else on Earthlink...though their support may change that eventually! :-)
From: Carl (CSEWELL) [#10]
15 Mar 2007
To: BratDawg [#9] 15 Mar 2007
quote:
I would love to see a trace route form Alabama
Here ya go! From my neighbor in Albertville, AL It looks like it goes through Atlanta.... TWICE!
1 197 ms 218 ms 202 ms nas45.2ga1.Level3.net [4.68.248.206]
2 201 ms 202 ms 202 ms 4.69.5.3
3 203 ms 202 ms 202 ms ae-1-53.bbr1.Atlanta1.Level3.net
[4.68.103.65]
4 218 ms 218 ms 218 ms ae-0-0.bbr2.Washington1.Level3.net
[4.68.128.210]
5 218 ms 217 ms 218 ms ae-23-54.car3.Washington1.Level3.net
[4.68.121.112]
6 218 ms 217 ms 218 ms savvis-level3-te.Washington1.Level3.net
[4.68.110.102]
7 218 ms 217 ms 218 ms cpr2-ge-5-0.VirginiaEquinix.savvis.net
[204.70.193.101]
8 265 ms 217 ms 234 ms bcs1-so-3-3-0.Washington.savvis.net
[206.24.238.97]
9 265 ms 265 ms 499 ms dcr1-so-3-0-0.Atlanta.savvis.net
[204.70.192.53]
10 265 ms 827 ms 265 ms dcr1-as1.dallas.savvis.net [204.70.194.178]
11 374 ms * 265 ms dcr2-so-2-0-0.LosAngeles.savvis.net
[204.70.192.86]
12 265 ms 280 ms 280 ms dhr2-pos-0-0.Elsegundola1.savvis.net
[208.172.35.66]
13 281 ms 265 ms 280 ms csr2-ve242.Elsegundola1.savvis.net
[216.34.192.186]
14 265 ms 280 ms 280 ms
zerolag-savvis-1.core1.la1.routers.zerolag.com [64.14.250.6]
15 281 ms 280 ms * ip-64-70-24-21.hosts.zerolag.com
[64.70.24.21]
16 280 ms 264 ms 280 ms ip-64-70-24-21.hosts.zerolag.com
[64.70.24.21]
From: BratDawg [#11]
15 Mar 2007
To: Carl (CSEWELL) [#10] 15 Mar 2007
1 43 ms 44 ms 46 ms user-1120g01.dsl.mindspring.com [66.32.64.1]
2 43 ms 42 ms 45 ms user-1120g01.dsl.mindspring.com [66.32.64.1]
3 44 ms 41 ms 42 ms dir03-vl-4.ga-atlanta0.ne.earthlink.net [199.174
.117.225]
4 43 ms 43 ms 42 ms dir05-ge-5-0-0.ga-atlanta0.ne.earthlink.net [209
.165.96.2]
5 * * * Request timed out.
I have confirmed with others using Earthlink DSL that the same problem exists for them. Dial-up is fine and also gets routed though Washington from here. At least I've narrowed it down to just their DSL service in the southeast...now if I could just convince them!
Thanks again for the help!