quote: We also had some disagreements on what "quality" meant.
Cody,
That statement shouldn't have brought a knowing smile to my face, but I've just recently had a couple of situations with people (separate companies) I use for laser engraving and silkscreen services.
We seem to have a different opinion of what paying attention to detail and expedient service means.
The first company (after missing 3 projected finish dates) silkscreened the wrong 3-color logo to 50 badge blanks and the second company didn't begin my job until I walked through the door, after I specifically explained that I needed to do a "Pony Express" stop and be on my way immediately.
It wasn't necessary for me to have "the talk" with the screener. On his own volition, he's going to the ends of the earth to make sure my do-or-die deadline is met, including driving half way around SoCal to make it happen.
The laser engraver won't be so contrite. I'm not sure if I'll even have the talk with him. Fortunately, I have a handful of other laser engravers at my service.
Note: This incident was out of character for the silkscreener. The laser engraver has been showing an unbreakable pattern of missing deadlines, which (to his surprise) has taken a toll on his overall business.
I don't have a zero-tolerance policy. "It" occasionally hits the fan for all of us. It's the measures we take to rectify an error that set us apart in business.David "The Stunt Engraver" Lavaneri
DGL Engraving
Port Hueneme, CA |
