From: Stunt Engraver (DGL) [#12]
26 Jul 2006
To: Josh (WIZURD) [#10] 26 Jul 2006
quote:
As more customers express their dissatisfaction with a vendor and take their business elsewhere, there are only two things they can do: improve or shut down.
Josh,
I agree with what you say. I also think that not enough people voice their dissatisfaction. That leads companies to (falsely) believe that no news is good news.
As Larry points out; with so many items coming from overseas, some situations are beyond a supplier's control. That's understandable.
What's not understandable, are the companies who don't deal with customer service issues, that are under their control.
Do I ever sleep? Absolutely! Of course, like many people, I find the forum utterly fascinating and check in regularly.
Maybe it's our three-hour time time difference, that makes you think otherwise. :-) EDITED: 26 Jul 2006 by DGL
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