Help from Earthlink customers - Engraving Etc. Forum

<body> <h1>Full Version: <a href="https://www.engravingetc.org:443/archive/index.php?webtag=EE&msg=6327.1">Help from Earthlink customers</a></h1><a name="a6327_1"></a><p><b>From: BratDawg</b> [<a href="lmessages.php?webtag=EE&msg=6327.1">#1</a>]<br /> 14 Mar 2007<br /><b>To: ALL</b></p> Having been an Earthlink customer since they devoured Mindspring, I have to say there have been few problems other than an ocassional outage. As of last week though, that seems to have changed.<br /> <br /> I'm not having connection problems, and in fact can access sites everywhere....except my own that are being hosted by someone else on a shared server in California. The sites are up, and in fact still getting orders, but I can not view them! Despite numerous calls to support and trying the usual methods in troubleshooting, I can still access any sites ecept those on that particular server.<br /> <br /> I have now been fighting with Earthlink for a week, and have a feeling the war is about to escalate. A simple trace route shows the connection ending at an Earthlink server in Atlanta. I was starting to think that I might be the only one affected and that the problem was somewhere in my computer or configuration (though nothing had been added or changed) until I received an email from a customer who is also on Earthlink saying the site appeared down! I'm not sure if it is nationwide or limited to the southeast.<br /> <br /> If you use Earthlink for an ISP (I'll give you my condolences now if you ever have to contact support!), I would appreciate your taking a moment to try and access one of the sites listed below. They are not all mine, but all on the same server, and I can not access any of them.<br /> <br /> If you can, or can't access the sites, I would just appreciate knowing what area of the country you are in so that I can nail this down and finally convince Earthlink that there is a problem on their end. Of course if you can't access the sites and have a different ISP, I would appreciate knowing that as well. :-) <br /> <br /> Feel free to post here or send me an email (they seem to have no problem letting that through....especially the SPAM!). I thank you in advance for your time and trouble, and should anyone help me solve this mystery, a package of free sublimation goodies will be on the way to you! :-) <br /> <br /> The sites are:<br /> <br /> <a href="http://www.dye-sublimation-products.com">www.dye-sublimation-products.com</a><br /> <a href="http://www.jamar.com">www.jamar.com</a><br /> <a href="http://www.diveslates.com">www.diveslates.com</a><br /> <a href="http://www.adeptresources.com">www.adeptresources.com</a><br /> <a href="http://www.calwfs.com">www.calwfs.com</a><br /> <br /> I don't even know what some of these sites are (certainly not adult sites, don't worry!) as I can't access them, but hopefully if you can get to any of them, then you're going through a different earthlink server...or maybe not! :-) <br /> Thanks again! <hr /><a name="a6327_2"></a><p><b>From: UncleSteve</b> [<a href="lmessages.php?webtag=EE&msg=6327.2">#2</a>]<br /> 14 Mar 2007<br /><b>To: BratDawg</b> [<a href="lmessages.php?webtag=EE&msg=6327.1">#1</a>] 14 Mar 2007</p> All sites are up and accessible for me but I am not on Earthlink.....<br /> <br /> dye-sublimation and diveslates are both your sites.<br /> <br /> In reverse order:<br /> <br /> calwfs.com:<br /> What Is The R,C,C&S Program? <br /> <br /> California Wholesale Finance Group is a wholesale lender specializing in solving the every day financial needs of the working & retired home owner. We've developed a system for people who are tired of being victims of the cold hearted banking system that seems to continually penalize us for simply being human. <br /> <br /> adeptresources.com is an accounting and financial staffing company in CA.:<br /> <br /> Adept Resources, Inc<br /> <br /> 14011 Ventura Boulevard<br /> Suite 212W<br /> Sherman Oaks, CA 91423<br /> Telephone: 818-783-6697<br /> Fax: 818-783-2699 <br /> <br /> Jamar.com : <br /> JAMAR GALLERIES<br /> Toll Free (877) 823-0218 <br /> Dade County Local calls (305) 823-0218<br /> Copyright Ã‚Â©1997-2003 JaMar Galleries <hr /><a name="a6327_3"></a><p><b>From: BratDawg</b> [<a href="lmessages.php?webtag=EE&msg=6327.3">#3</a>]<br /> 14 Mar 2007<br /><b>To: UncleSteve</b> [<a href="lmessages.php?webtag=EE&msg=6327.2">#2</a>] 14 Mar 2007</p> Thanks Steve..now I at least know WHO I can't see....though that was not the intention!<br /> <br /> Needless to say I knew about the first two, and confess I'm familar with Jamar too...though it's not my site, it's me mums! :-)<br /> <br /> The others however were just given to me from the hosts so we could narrow down whether it was just my sites or those hosted on the same server.<br /> <br /> I appreciate your time though, I just hope that I can get it narrowed down as to who or what area it is affecting...then all I have to do is convince Earthlink! ;-) <hr /><a name="a6327_4"></a><p><b>From: Dave Jones (DAVERJ)</b> [<a href="lmessages.php?webtag=EE&msg=6327.4">#4</a>]<br /> 14 Mar 2007<br /><b>To: BratDawg</b> [<a href="lmessages.php?webtag=EE&msg=6327.3">#3</a>] 14 Mar 2007</p> Are there Earthlink user forums anywhere? Or some forum where a lot of Earthlink users might hang out? <hr /><a name="a6327_5"></a><p><b>From: gt350ed</b> [<a href="lmessages.php?webtag=EE&msg=6327.5">#5</a>]<br /> 14 Mar 2007<br /><b>To: BratDawg</b> [<a href="lmessages.php?webtag=EE&msg=6327.3">#3</a>] 14 Mar 2007</p> Steve: I'm in Southern California AND I'm an Earthlink customer. I was able to go to ALL of the sites that you referenced. <hr /><a name="a6327_6"></a><p><b>From: Mike (MIKEN)</b> [<a href="lmessages.php?webtag=EE&msg=6327.6">#6</a>]<br /> 14 Mar 2007<br /><b>To: BratDawg</b> [<a href="lmessages.php?webtag=EE&msg=6327.5">#5</a>] 14 Mar 2007</p> Same from St. Louis with Yahoo. <hr /><a name="a6327_7"></a><p><b>From: Carl (CSEWELL)</b> [<a href="lmessages.php?webtag=EE&msg=6327.7">#7</a>]<br /> 14 Mar 2007<br /><b>To: BratDawg</b> [<a href="lmessages.php?webtag=EE&msg=6327.1">#1</a>] 14 Mar 2007</p> Steve;<br /> <br /> My neighbor (Albertville, Alabama) was able to get to your site using Earthlink. If I can coax a second favor out of him, I'll send you a traceroute. <hr /><a name="a6327_8"></a><p><b>From: Harvey only (HARVEY-ONLY)</b> [<a href="lmessages.php?webtag=EE&msg=6327.8">#8</a>]<br /> 14 Mar 2007<br /><b>To: BratDawg</b> [<a href="lmessages.php?webtag=EE&msg=6327.1">#1</a>] 14 Mar 2007</p> Philadelphia, Verizon DSL, all come through. One of them was sort of slow though. <hr /><a name="a6327_9"></a><p><b>From: BratDawg</b> [<a href="lmessages.php?webtag=EE&msg=6327.9">#9</a>]<br /> 14 Mar 2007<br /><b>To: ALL</b></p> Thanks everyone, it seems to only be with Earthlink, yet not all using Earthlink. I would love to see a trace route form Alabama to see if it goes through the same Earthlink server in Atlanta!<br /> <br /> So far, it seems to just be in the southeast but I'm hoping to narrow it down a bit more. It may be my only hope of getting them to find the problem. Seems like if it's not a widespread outage, the engineers in the Ivory tower can't be bothered.....<br /> <br /> Of course one solution would be to simply go with a differsent ISP, but that doesn't help anyone else on Earthlink...though their support may change that eventually! :-) <hr /><a name="a6327_10"></a><p><b>From: Carl (CSEWELL)</b> [<a href="lmessages.php?webtag=EE&msg=6327.10">#10</a>]<br /> 15 Mar 2007<br /><b>To: BratDawg</b> [<a href="lmessages.php?webtag=EE&msg=6327.9">#9</a>] 15 Mar 2007</p> <div class="quotetext" id="quote"><b>quote: </b></div><div class="quote">I would love to see a trace route form Alabama </div><br /> <br /> Here ya go! From my neighbor in Albertville, AL It looks like it goes through Atlanta.... TWICE!<br /> <br /> 1 197 ms 218 ms 202 ms nas45.2ga1.Level3.net [4.68.248.206]<br /> 2 201 ms 202 ms 202 ms 4.69.5.3<br /> 3 203 ms 202 ms 202 ms ae-1-53.bbr1.Atlanta1.Level3.net<br /> [4.68.103.65]<br /> 4 218 ms 218 ms 218 ms ae-0-0.bbr2.Washington1.Level3.net<br /> [4.68.128.210]<br /> 5 218 ms 217 ms 218 ms ae-23-54.car3.Washington1.Level3.net<br /> [4.68.121.112]<br /> 6 218 ms 217 ms 218 ms savvis-level3-te.Washington1.Level3.net<br /> [4.68.110.102]<br /> 7 218 ms 217 ms 218 ms cpr2-ge-5-0.VirginiaEquinix.savvis.net<br /> [204.70.193.101]<br /> 8 265 ms 217 ms 234 ms bcs1-so-3-3-0.Washington.savvis.net<br /> [206.24.238.97]<br /> 9 265 ms 265 ms 499 ms dcr1-so-3-0-0.Atlanta.savvis.net<br /> [204.70.192.53]<br /> 10 265 ms 827 ms 265 ms dcr1-as1.dallas.savvis.net [204.70.194.178]<br /> 11 374 ms * 265 ms dcr2-so-2-0-0.LosAngeles.savvis.net<br /> [204.70.192.86]<br /> 12 265 ms 280 ms 280 ms dhr2-pos-0-0.Elsegundola1.savvis.net<br /> [208.172.35.66]<br /> 13 281 ms 265 ms 280 ms csr2-ve242.Elsegundola1.savvis.net<br /> [216.34.192.186]<br /> 14 265 ms 280 ms 280 ms<br /> zerolag-savvis-1.core1.la1.routers.zerolag.com [64.14.250.6]<br /> 15 281 ms 280 ms * ip-64-70-24-21.hosts.zerolag.com<br /> [64.70.24.21]<br /> 16 280 ms 264 ms 280 ms ip-64-70-24-21.hosts.zerolag.com<br /> [64.70.24.21] <hr /><a name="a6327_11"></a><p><b>From: BratDawg</b> [<a href="lmessages.php?webtag=EE&msg=6327.11">#11</a>]<br /> 15 Mar 2007<br /><b>To: Carl (CSEWELL)</b> [<a href="lmessages.php?webtag=EE&msg=6327.10">#10</a>] 15 Mar 2007</p> Thanks Carl, it is a different route than what I get....<br /> <br /> 1 43 ms 44 ms 46 ms user-1120g01.dsl.mindspring.com [66.32.64.1]<br /> 2 43 ms 42 ms 45 ms user-1120g01.dsl.mindspring.com [66.32.64.1]<br /> 3 44 ms 41 ms 42 ms dir03-vl-4.ga-atlanta0.ne.earthlink.net [199.174<br /> .117.225]<br /> 4 43 ms 43 ms 42 ms dir05-ge-5-0-0.ga-atlanta0.ne.earthlink.net [209<br /> .165.96.2]<br /> 5 * * * Request timed out.<br /> <br /> I have confirmed with others using Earthlink DSL that the same problem exists for them. Dial-up is fine and also gets routed though Washington from here. At least I've narrowed it down to just their DSL service in the southeast...now if I could just convince them!<br /> <br /> Thanks again for the help! <hr /><h4><a href="lthread_list.php?webtag=EE">Back to thread list</a> | <a href="llogout.php?webtag=EE">Login</a></h4> <h6>© 2025 <a href="http://www.beehiveforum.net/" target="_blank">Project Beehive Forum</a></h6> </body>